Q: I’ve just won the item, How can I pay for it?

A: We recommend Paypal payment services as a faster and easier payment method. We also accept Bank Transfers as an alternative payment. Please email us for the Bank transfer Information
 

Q: What is the condition of the item?

A: Please see condition of the item in CONDITION & WARRANTY section in the listing page.
 

Q: I have just paid . When will you ship my item(s) ?

A: We guarantee dispatching the item in 3 working days. This depends on the workload in our warehouse. Most days we dispatch items next day or the second day. Shipments are processed in order when payment has been received
 

Q: Why I haven’t received my item yet?

A:
1) We ship almost all orders within three business days. Sometimes, delay may occur due to high volume order processing,
2) Delay in Transit,
3) Some packages are signature required. You may need to contact your local delivery office(not post office) after first delivery attempt to pickup,
4) International shipping takes longer than domestic.
 

Q: Do you email me tracking number when you ship my item?

A: Unfortunately, we do not have automated tracking number emailing system for royalmail postages. If you have not received your domestic purchase in 5 business days ( internationals in 10 days ), please contact us with your ebay ID & Item Number, We will provide you tracking number.
 

Q: How can I trace my package by using my tracking number?

A: You can track your purchases at www.royalmail.co.uk with your tracking number.
 

Q: I have just received the item. I’m not satisfied with the item, what should I do?

A: Our customers’ satisfaction is priority for us. Please email to urgent@digigood.com with explanation. Please include your user ID and Item number. We will return your email as soon as possible.
 

Q: How much is the packaging & postage cost?

A: Packaging & Postage cost depends on the item weight, dimension and destination. Please see the Shipping and payment section on the listing page. You can select your country to see packaging & postage cost.
 

Q: Can you combine my items to pay less shipping cost?

A: Yes, You will see additional shipping cost options at check-out. We can not combine items if you pay separately because the system does not allow to combine separately paid items.
 

Q: Can I come and pick up the item?

A: Unfortunately, We do not have local pick up/ collection option. We only post. No exception.
 

Q: Does the charger and/or A/C power supply operate internationally?

A: Yes, our chargers or AC adaptors are worldwide voltage compatible. Some countries may need additional plug converters to use the product in their countries. We do include plug/pin converter for UK and USA buyers if item comes with an AC adaptor or a charger.
 

Q: Where do you ship this item from?

A: We ship UK sales from UK to EUROPE. We ship USA sales from USA to USA&Canada.